Encryption during transmission
The file travels in encrypted form during upload and delivery.
File security and handling
Your file is used for processing. Not for training.
Understand where your file is stored, how it is protected throughout the workflow, and when it is deleted.
Encryption in transit Encrypted temporary storage Automatic deletion
Information updated on September 10, 2026.
File lifecycle
From upload to deletion, every stage follows a clear rule
The 12-hour period begins only after processing has been completed.
- 01
File upload
You choose a solution and upload a supported file within the limit shown for that file type.
- 02
Estimate and confirmation
The platform shows the number of credits required. Processing only begins after you confirm.
- 03
Protected processing
The file remains in temporary storage on Braivix servers, with encryption during transmission and storage.
- 04
Download and deletion
After download, processed files are deleted. Without a download, deletion occurs 12 hours after completion and the credits used remain consumed.
12h
Download window
Download every result before the window closes
Without a download, files are deleted 12 hours after processing is completed, and the credits used remain consumed.
Protection throughout the workflow
Confidentiality also means setting clear boundaries.
The commitments below apply to submitted file content and to results generated from documents, images, audio and video.
Encrypted temporary storage
Content remains protected on Braivix servers while the workflow is in progress.
Not used for training
Files, translations, transcriptions, subtitles and other submitted content are not used by Braivix for internal training.
Content is not sent to external providers
File content is not sent to external providers during processing by Braivix.
No file backups
Braivix does not keep backups of submitted files or generated results.
Automatic deletion
Content is deleted after download or, without a download, 12 hours after processing is completed.
Data boundary
Files are deleted. Operational account data remains.
See clearly what follows the deletion cycle and what remains available in your history while the account is active.
Deleted automatically
The content used for processing does not remain on the platform.
- The file originally submitted
- The translation, transcription, subtitle or other generated result
Retained in history
Data used to identify and track processing remains recorded while the account is active.
One rule for the entire platform
The same processing rules apply to every file type
Documents, images, audio and video follow the same content processing commitment.
Frequently asked questions
Clear answers before you upload
For other questions about file processing, write to support@braivix.com.br.
Is my file used to train the AI?
No. Braivix does not use files, translations, transcriptions, subtitles or other content submitted by users for internal training.
Where is my file stored between processing and download?
The file remains in encrypted temporary storage on Braivix servers. It is encrypted during transmission and while in temporary storage.
When does the 12-hour period begin?
The period begins when processing is completed. If the result is not downloaded, the processed files are deleted 12 hours after completion.
What happens if I do not download the result?
Processed files are deleted 12 hours after processing is completed and the credits used remain consumed. Download every available result within this period.
Do external providers receive the file content?
No. File content is not sent to external providers. This statement refers to the processed content; commercial and payment data follow the workflows that apply to the contract.
Does Braivix keep backups of the files?
No. Braivix does not keep backups of submitted files or generated results.
Which information remains in the history?
While the account is active, the file name, type and size, selected languages, solution used, additional instructions and processing date remain recorded. Additional instructions are text supplied by the user and may contain content; submitted files and generated results follow the deletion cycle described on this page.
Do these rules apply to all solutions?
Yes. The processing rules described on this page apply to the document, image, audio and video solutions available on the platform.
Try it with clarity
See the required credits before confirming processing.
Start with 20 free credits on any solution that requires no more than 20 credits.